CONCIERGE AMBASSADOR

Job Summary

As Concierge Ambassador, you will be the first impression to all and will operate the switchboard in addition to being the point of contact for all visitors, making sure guests feel comfortable and secure throughout their visit. Responsible for establishing a welcome, warm, and professional atmosphere for all clients, recruits, customers and employees.

Key Responsibilities:

• Helps to supervise, train and coach fellow associates.
• Assists with planning, supporting, and executing special events.
• Helps overseeing all catering orders.
• Helps manages Conference space and meeting rooms.
• Strong understanding of the reservation system.
• Communicates with all service teams, provides details, standards, and information.
• Maintains excellent relationship with Clients.
• Ensures compliance with proper sanitation and cleaning standards.
• Follows the budget and identifies new ways to improve the business.
• Provide a consistent high-level service in all areas to ensure guest satisfaction:
  • Train and mentor staff to deliver Platinum Service® in every guest interaction.
  • Adjust and make recommendations to processes when areas are not meeting standards.
  • Ensure staff are engaged and involved in individual and team building programs.
• Able to build consensus and influence team members to achieve goals and objectives.
• Exhibits superb organizational skills and can manage multiple tasks or projects simultaneously.
• Is responsible for reporting maintenance issues and cleanliness issues.
• Proactively deal with inquiries and requests communicating with the team as needed.
• Communicate effectively, displaying accuracy and attention to detail both in verbal and written communication.
• Maintain a strong awareness of business activity and communicate all updates with your team
• Liaise with the team to ensure the smooth arrival of the host's clients.
• Communicate effectively with team members and pass on necessary information to colleagues that may arise.

Preferred Qualifications:

• Bachelor's Degree
• Requires a minimum of five years’ experience in hospitality services including reception, conference, event planning, five-star hotels, airline industry.
• Proficient computer skills including MS Office products including Word, Excel, and PowerPoint
• A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the Hospitality function.
• Excellent oral and written communication skills.
• Excellent organizational skills, with the ability to work under pressure, prioritize, and ability to multitask.
• Strong computer skills and knowledge of office technology equipment.
• A good understanding of greeting clientele and the special role of a hospitality ambassador within a corporate environment.
• Discreet, ethical, and committed to maintaining a high degree of confidentiality.
• Act as a role model for staff members and always maintain a professional disposition.
• Punctual, dependable, and dedicated to achieving excellence, down to the smallest of details.
• Proficiency in computer software programs, including MS Office and EMS.