CUSTODIAL DIRECTOR - BENCH - MADISON, WI

Job Summary

This Bench position will provide management support to new and existing SSC accounts in K-12 or higher education settings. Travel is required and can be significant to include overnights. Ideal candidates will be open to relocation to other areas outside of the listed location.

Working as Unit Director, you will be responsible for the overall cleanliness, sanitation, and security of the assigned buildings. You will be responsible for successfully coordinating all work activities of janitorial personnel. You must also have the ability to supervise, direct, and develop supervisors and hourly employees in accordance with company guidelines, and to ensure customer satisfaction through high quality standards, while maintaining an environment that is safe and equitable.

In the Unit Director role you will be responsible for assigning duties, inspecting work, and investigating complaints regarding janitorial services and take immediate corrective action. You will secure and assure that all equipment is maintained and in working order. You will also make sure buildings have sufficient janitorial supplies by taking periodic inventories of supplies and materials. You will train, discipline, and recommend dismissals of employees. Unit Directors act as liaison between building occupants or administrators and supervisors, so it is imperative that you are able to effectively communicate all directives from managers, building occupants and administrators to janitorial staff.

Key Responsibilities:

• Communicates between various shifts to ensure applicable completion of tasks.
• Trains workers in janitorial methods and procedures and proper operation of equipment.
• Issues supplies and equipment to workers to ensure quality and timely delivery of services.
• Performs daily inspections and follows through on all assignments to ensure task completion.
• Cross trains and develops personnel for multiple positions.
• Holds weekly staff reports and inspections.
• Meets with staff weekly to review task completion and future projects.
• Secures building after completion of work.
• Guides completion on projects to make sure they are completed timely and within budget.
• Reports budgetary issues.

Preferred Qualifications:

• College degree preferred.
• One to two years as supervisor in housekeeping or service-related field with high customer/client contact required.
• Strong work ethic, intense drive, and initiative for quality and customer service.
• Excellent written and oral communication skills.
• Excellent problem-solving skills both one-on-one and in group situations.
• Ability to engage and motivate staff.
• Understanding of budgeting processes and awareness of profit and loss concepts.
• Excellent administrative and organizational skills and an ability to prioritize.
• Excellent time management skills required.
• Ability to work with heavy cleaning equipment.
• Valid driver's license and clean driving record, ensuring safe operation of company vehicles in accordance with traffic laws and conditions.