Job Description

Compass Corporate

 

A family of companies and experiences

 

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.  Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

 

great people. great services. great results.

 

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Levy Restaurants is the leader in Sports and Entertainment dining, catering such renowned venues at Wrigley Field in Chicago, STAPLES Center and Dodger Stadium in Los Angeles, Boston Convention and Expo Center and Churchill Downs in Louisville. Levy Restaurants also caters events including Super Bowls, World Series, NASCAR and Formula1 Racing, the Kentucky Derby, the U.S. Open Tennis Tournament and the Grammy Awards. 


 
The Director of Technology Solutions (DTS) is responsible for ensuring that each each venue in their division has the appropriate technology solutions and support in place for successful operations.  DTS reports directly to the VP of Technology Strategy & Solutions  while being an integral member of the Division President’s Operations team.


The DTS will consult with venues on a regular basis to ensure that technology solutions are meeting requirements and expectations. They will communicate needs to technology vendor partners and manage expectations between both parties. The DTS will oversee RFP for technology solutions, manage quotes and procurement of required solutions. This position requires up to 50% travel.

Job Responsibilities

Direct technology and business initiatives across numerous venues in the division, interfacing with senior leadership and executive management to devise technology strategies that aligned with organizational goals.
Orchestrate team building and development, deploying coaching and mentoring proficiencies to stimulate employee growth and nurture a culture of excellence and continuous improvement.
Provide oversight for strategic planning and IT roadmap creation, vetting potential additions and expansions to IT infrastructure to maintain adherence to leading best practices.
Serve as a technical subject matter expert (SME) for operations personnel, applying business acumen to discern the desired client experience and devising technical solutions that meet infrastructure needs while remaining within budgetary constraints.
Interface between key business stakeholders including management, vendors, and other technology resources, fostering collaboration and facilitating achievement of common goals in a timely manner.
Perform feasibility and cost analysis of new tech system software and hardware.
Lead and own the building of detailed project plans.
Utilize impact analysis documents on installations, upgrades and deployments.
Responsible for managing IT problems and major incidents for the Division ensuring minimal impact to Ops.
Document a summary of venue activity on a bi-weekly basis to Operations. Leadership.
Ensuring venues  have minimal IT disruption 

 

Overview of Essential Functions
Lead IT strategic initiatives and operational planning to achieve business objectives.
Establish IT planning for all venues within your region. Plan to be presented to VP Tech Strategy / DP start of the year.
Foster innovation by developing and executing frictionless technology pilots.
Develop operations standards around specific tech solutions
Coordinate and own the management of current and future IT systems and technology.
Develop business case rationalizations and cost-benefit analysis for IT spend, RFPs and initiatives.
Oversee strategic relationships between internal IT resources and external entities, including the parent company, venue, vendor and partner organizations.

People & Account Management
Ownership over intake forms and budgetary documentation - Project Management.
Partner with location level operations through the implementation process.
Effectively lead the Regional IT team in your division, including local and remote resources to ensure venue(s) receive proper support when required.
Oversee the planning, placement and management of Regional IT resources. Work closely with Regional IT Director.
Proactively manage close relationships with venue leadership on all IT related needs.
Manage relationships with outsourced IT service providers and vendors. Determine utilization of external resources and capabilities to achieve company objectives.
Establish vendor IT contacts and relationships. Ability to make outreach and resolve issues.
Oversee season and event startup and shutdown checklists. Detailed checklist provided to venue(s) within region and verified by VP Tech Strategy to ensure compliance.
Manage close relationship with Division President by having a regular cadence scheduled.
Act as the central point of contact for Regional Ops. Team on IT issues and concerns.
Establish strong working relationships with internal IT departments, inclusive of Project Management, Security and Networking, and Systems Infrastructure,
Attend quarterly QBRs with all Point of Sale (POS) vendors.
Lead conference calls and meetings as needed for projects in an organized manner.
Participate in annual business reviews with Division Presidents
 

Job Qualifications

  • Minimum Education & Experience: BS in Management Information Systems, Hospitality Management, or equivalent
  • Work Experience: 5-7 yrs. working with both application systems and infrastructure, including some in a leadership role
  • Experience in multiple account management in a technical environment
  • Strong understanding of project management principles and best practices
  • Technical knowledge: Microsoft tech stack, LAN/WAN (Cisco, Fortinet), Cloud services (AWS, Azure), POS (Appetize, Bypass, Micros, Quest, and Venue Next)
  • Strong communication skills, both written and verbal, and ability to communicate both vertically and laterally across company roles
  • Experience with SmartSheet or other project management applications a plus
  • Experience with PCI compliance preferred
  • Experience in the hospitality operations preferred

Apply to Compass Group today!

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

 

Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

 

Associates at Corporate are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID:  1108615

Compass Corporate 

MARY DICKSON 

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Application Instructions

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