Experience Manager, Georgia Aquarium
Position Title: Experience Manager, Georgia Aquarium
Salary: $54,000 - $105,500
Other Forms of Compensation:
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work in 2021, This is R/A !
Experience Manager - Guest and Employee Experience
Position Overview: R/A & Wolfgang Puck Catering are seeking an experienced and dynamic Experience Manager to oversee and elevate guest and employee experiences. This role involves managing the intersection of guest satisfaction, employee well-being, and internal marketing strategies to create a holistic and exceptional experience. Collaborating closely with various internal R/A teams, including the client, Georgia Aquarium. This position is pivotal in shaping the culture, perception, and impact of Wolfgang Puck Catering at The Georgia Aquarium.
1. Guest Experience:
- Lead the development and implementation of strategies to enhance the overall guest experience, ensuring every visitor leaves with a memorable and positive impression.
- Collaborate with cross-functional teams to continuously improve guest engagement, comfort, and satisfaction through innovative initiatives.
- Monitor guest feedback and surveys to identify areas for improvement and implement appropriate changes.
- Coordinate with the team to align dining experiences with the broader guest journey.
2. Employee Workplace Experience:
- Create and maintain a positive and engaging workplace environment that promotes employee well-being and satisfaction.
- Oversee employee engagement programs, recognition initiatives, and professional development opportunities to foster a motivated and high-performing workforce.
- Partner with HR to address employee concerns and ensure a harmonious work environment.
3. Internal Marketing and Communication:
- Develop and execute internal marketing campaigns to promote initiatives, events, and updates to both staff and clients.
- Collaborate with marketing teams to ensure consistent messaging and branding across all internal communication materials.
- Craft compelling narratives that showcase the unique experiences offered by WPC at the Georgia Aquarium
4. Performance Measurement and Analysis:
- Establish key performance indicators (KPIs) to measure the success of guest and employee experience initiatives.
- Regularly analyze data and feedback to assess program effectiveness and identify areas for improvement.
- Provide data-driven insights to guide decision-making and strategy adjustments.
5. Cross-Functional Collaboration:
- Collaborate with various departments, including operations, marketing, HR, and culinary teams, to align efforts and create a seamless experience for both guests and employees.
- Act as a liaison between different teams to ensure a cohesive and integrated approach to overall experience management.
- Proven experience (3+ years) in guest experience management, employee engagement, and internal marketing, preferably within a hospitality, entertainment, or cultural institution setting.
- Strong leadership skills with the ability to inspire and motivate teams toward a shared vision.
- Excellent communication, interpersonal, and collaboration abilities.
- Data-driven mindset with experience in analyzing metrics and translating insights into actionable strategies.
- Proficiency in using relevant software and tools for communication, data analysis, and project management.
- Passion for creating exceptional experiences for both guests and employees.
If you are a strategic thinker, adept at managing diverse teams and passionate about delivering unparalleled experiences, apply now to lead the dynamic and transformative journey of guest and employee experiences at the Georgia Aquarium. Your contributions will shape the way guests and employees connect with the wonder and magic of the aquatic world. #WPC #RestaurantAssociates
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Associates at Restaurant Associates are offered many fantastic benefits.
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Restaurant Associates maintains a drug-free workplace.
Req ID: 1224710