Job Description

Flik Hospitality Group

Salary: $23 - $28 / hour

What makes FLIK click


What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Job Summary

The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located on reception floor, and all public areas, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.

RESPONSIBLITIES:

  • Provide high-level internal and external customer support
  • Greet employees and visitors, welcome visitors with a smile while maintaining eye contact through the entire interaction.
  • Meet, greet and escort all VIP guests
  • Ensure the guest was delighted and satisfied during the arrival, throughout the stay and during a fond farewell.
  • Ensure daily optimal workspace occupancy and assist in making day of space reservations using an online tool
  • Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage, etc
  • Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
  • Handle daily signage requirements for guest wayfinding
  • Maintain building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags
  • Weekly and daily communication with Experience Team to confirm all attendee counts, security access, and host contact information.
  • Operate telecommunication systems and manage incoming calls; relay any messages to appropriate resource
  • Prepare and maintain lobby area daily, align all furniture to ensure a welcoming look.
  • Restock supplies daily throughout the reception and storage room areas
  • Provide general travel support (arranging for transportation, providing directions, etc.)
  • Work closely with facilities, local technology, and other workplace departments to ensure high quality experience for all guests
  • When brought to the attention of the Welcome Host, assist with filing facilities tickets as well as a follow up
  • Carry out instructions for security, fire, health and safety guidelines
  • Communicate and interact effectively with any workplace position and showcasing a willingness to provide back up support
  • General administrative support
  • Interface with vendors (catering, AV, etc.) to provide seamless customer support
  • Respond to inquiries and anticipates customer needs
  • Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
  • Maintain a strong awareness of business activity and communicate all updates with your team members.
  • Conduct opening and closing walkthroughs when business requires
  • Other duties as assigned

Key Competencies

  • A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the GSA role.
  • The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
  • Excellent listening and oral communication skills.
  • Basic computer skills and knowledge of office technology / equipment.
  • Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
  • Discreet, ethical and committed to maintaining a high degree of confidentiality.
  • A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.

EDUCATION & EXPERIENCE:
Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

 

Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID: 1123282

Flik Hospitality Group 

HILARIA KWAKUMEY 

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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