GUEST EXPERIENCE AMBASSADOR

Job Summary

The Guest Experience Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members. Located at reception, the Guest Experience Ambassador will be the first point of contact for visitors to the floor, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.

RESPONSIBLITIES:
Provide high-level internal and external customer support
Greet employees and visitors, welcome clients with a smile and maintain eye contact through the entire interaction.
A Guest Experience Ambassador is the one point contact for all guests coming on and off the floor to assist with lavatory locations, office directions, pantry.
Work with office services team and execute all VIP guest movement.
Assist in making space reservations using an online tool and escorting guests throughout the office
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
Coordinate luggage drop-off and pick-up
Manage the access badge process for employees and visitors according to client standards
Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen
Restock office, kitchen, and pantry supplies
Prepare and maintain conference rooms for executive and client meetings, align all furniture to ensure a welcoming look.
Provide general travel support (arranging for transportation, providing directions, etc.)
Coordinate and arrange basic office equipment repairs and maintenance
Carry out instructions for security, fire, health and safety guidelines
Provide first-line support for basic office technology
General administrative support
Interface with vendors (catering, AV, etc.) to provide seamless customer support
Respond to inquiries and anticipate customer/client needs
Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
Maintain a strong awareness of business activity and communicate all updates with your team members.
Communicate and interact effectively with all other departments.
Conduct opening and closing walkthroughs when business requires
Other duties as assigned

KEY COMPETENCIES:
A genuine sense of hospitality, with a commitment to delivering the Rapport standards in all aspects of the Guest Experience Ambassador role.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
Can think quickly on their feet and complete all tasks, when prompted by the client or guest, in a timely manner.
Creative thinker, able to work in tandem with the client on new ideas, projects, etc.