Job Description

Chartwells HE

At Chartwells Higher Education, GREAT PEOPLE are at the core of our business. We operate on more than 300 higher education campuses across the country, with fresh, local and nutritious meals and innovative dining programs. What sets us apart is our dynamic custom approach backed by a network of culinary and nutritional expertise, and as part of Compass Group, one of Fortune’s “World’s Most Admired Companies” and Forbes “Best Employers for Diversity” for 2021, we take pride in creating opportunities for our associates to grow their careers and achieve their development goals within the company.

Job Summary

Working as a Director of Operations for Chartwells Higher Education will allow you the opportunity to work with GREAT people like yourself! The purpose of this job is to manage the food service operations, maintaining established costs and quality standards, to ensure superior service and maximize profits. You will provide daily support and leadership to the entire campus and be part of the senior campus dining leadership team. To reach these goals, you will handle the following:


Key Responsibilities:


  • Leadership of multiple operations in the campus dining setting with total managed volume more than $26 million.
  • Develops, recommends, and implements policies and procedures of the campus, district and region
  • Supports the development and implementation of resident and retail dining service programs that meet client and regulatory standards
  • Participates in monthly, quarterly and annual business reviews, and able to put words into actions
  • Monitors financial reports of the accounts to ensure budgetary compliance
  • Develops and motivates an effective management and hourly front line team
  • Visits units regularly to inspect unit operations to ensure contract compliance 
  • Interfaces with campus clients and leadership to maintain client satisfaction and account retention
  • Resolves client, resident, and associate related complaints
  • Conducts appropriate annual and semi-annual performance evaluations of team, as required
  • Completes all daily, weekly, and monthly reports as outlined in the corporate policy
  • Projects a high level of customer service at all times
  • Trains, motivates, and develops management personnel


Preferred Qualifications:


  • Bachelor’s degree in Business or equivalent related experience
  • Proven ability to manage a team
  • Minimum of 5 years’ experience in multi-unit foodservice management
  • Strong track record of driving customer satisfaction
  • Proven ability to work effectively in a fast-paced and P&L driven environment
  • Proven ability to mentor and develop team members
  • Excellent written and verbal communication skills
  • Strong organizational, problem-solving, and analytical skills
  • Ability to work independently and as a member of various teams and committees
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal and presentation skills
  • Ability to prepare reports and business correspondence
  • Ability to deal effectively with a diversity of individuals at all organizational levels
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Commitment to excellence and high standards
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm


Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

Click here to Learn More about the Compass Story


Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)


Associates at Chartwells Higher Ed are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID: 1001580

Chartwells HE 



Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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