Job Description

Canteen

 

  • We are hiring immediately for a REGIONAL CLIENT SERVICES MANAGER position.
  • Location: CHICAGO/NASHVILLE/DALLAS/HOUSTON Note: online applications accepted only.
  • Requirement: Travel required 
     


WE MAKE IT EASY!

  • You can now chat or text-to-apply, in addition to our standard online apply. Just text JOB to 75000 & search for the requisition ID number 961238 . Click here to view more.

If you have a positive attitude and a love for learning, you may be interested in joining our team.

Canteen is a national vending machine operating company offering vending, office coffee service and dining services through a company and franchise network of over 200 locations in 48 states. Canteen’s track record of innovation began in 1929, when company founder Nathaniel Leverone built his business strategy around three timeless principles: integrity, customer focus and innovation.

    Job Summary

    The Regional Client Services Manager has direct customer service contact with our clients in support of our Canteen programs. The goal is to provide outstanding service that builds long-term relationships and results in high customer satisfaction and contract renewals/extensions.  This is accomplished by increasing our regional alignment and relationships with key stakeholders. This position assists in operational set-up, accountability/oversight of service issues and regional trends, identifying opportunities, site visits/audits/improvement plans, off-program service requests, and ensure new sites are being installed according to national standards. The role reports to the Canteen Division President with a dotted line to Canteen One’s RVP,  travel required up to 50-75% (car and/or air). 

     

    • Ongoing analysis of the business by analyzing local partner, client and Canteen One financial performance
    • Recommend and present information to the corporate client’s local and regional contacts
    • Facilitate meetings with internal resources to address issues
    • Build, maintain and sustain relationships with clients
    • Conduct quarterly meetings and business reviews with all top regional accounts
    • Serve as communication point for Canteen One and ensure all relevant information is getting facilitated throughout Canteen One
    • Liaise with management and field personnel
    • Build, develop, and grow business relationships vital to the success of the contract
    • Assist in program post-mortems and recommend changes to implement based on conclusions / findings 

     

    Qualifications

    • Bachelor’s degree with a minimum of three years of service business/account management experience preferred, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management
    • Operational experience strongly preferred
    • Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required
    • Demonstrated ability to use both analytical and intuitive judgment and sound decision making in interpreting, developing and applying new methods and policies that affect the business
    • Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships
    • Demonstrated ability to prepare, analyze and present business reviews to client contacts that explain our programs and make recommendations for growth opportunities
    • Timeliness and accuracy coupled with demonstrated ability to prioritize and organize business requirements
    • High level of proficiency in Excel, Word and Outlook required
    • PowerPoint experience preferred

    Full time associates at Canteen are offered many fantastic benefits such as:

    • Medical
    • Dental
    • Vision
    • Flexible Spending Accounts (FSAs)
    • Commuter Benefits
    • Wellness Program
    • Employee Assistance Program
    • Life Insurance for Associates and Eligible Dependents
    • Short Term Disability (STD) and Long Term Disability (LTD)
    • Accidental Death & Dismemberment (AD&D) Insurance
    • Discount Marketplace
    • And other voluntary benefits

     

    About Compass Group: Achieving leadership in the foodservice industry
     

    Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

     

    Req ID:961238

    Canteen 

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online