Senior Vice President, Business Dining

Job Summary:

The Senior Vice President (SVP) of Operations for the Bay Area is critical to both driving operational excellence within our current operation and shaping the growth trajectory of Compass’ partnership with our client. As a key partner to the client food team and broader Compass teams across the region, you will lead all operations (including strategy, program development, governance, financial management, retention and growth, new business mobilization) and defining / maintaining a culture of excellence, safety, and inclusion throughout. You will set standards for operational excellence, and demonstrate your strong business knowledge, culinary, hospitality, and people leadership skills to deliver positive results for the Food Program. Specifically, you will oversee all culinary, cafe, food spot, catering and warehouse operations.

This role reports to the Compass CEO of this large tech firm client and has strong relationships with Compass and Bon Appetit partners along with regional leadership. You will have the opportunity to inspire, lead, and develop a large team, and collaborate across multiple levels and customers within Compass Group, the client, and your team to deliver on the objectives of the program. You will also be on the global client leadership team. Your immediate team will be made up of Bay region operational leaders and regional support functions, such as finance, human resources, sustainability and safety (across allergens, workplace, and food).

Keys to success in the role are strong operational experience, customer relationship skills, emotional intelligence, the ability to secure action by influence and to move between the strategic and operational.

The great things you will be expected to do:

• Own all operations and hold both self and team accountable to high standards of user experience, efficiency, sustainability, and operational excellence - driven focus on optimizing the user experience while controlling costs
• Champion user experience and hospitality within the region by setting expectations around what great looks like, and building systems and processes to ensure high standards are maintained and continuously improved
• Ensure the organizational structure for the region is designed to support future and ongoing evolution, and remain agile in approach to meeting client needs
• Lead the account portfolio for the region - create culture, set priorities, drive operational excellence, secure and deliver growth to maintain Compass' position as our client's preferred partner
• Act as the bridge between Compass and client collaborators - keep everyone informed and aligned on strategy, priorities and operational delivery
• Bring ideas and innovation from the wider Compass world and beyond to the account, and drive a culture of excellence and continuous improvement
• Lead the regional account team, comprised of operations and functional leaders
• Develop a strong bench of talent from unit level up through regional roles, and look to import and export talent across wider Compass business
• Be a conduit for global initiatives implemented across the account, ensuring your region is up to speed and aligned
• Be a member of the global leadership team, sharing standard processes, helping to define global strategy, and taking part in ownership of global account success
• Ensure teams work within budget while maintaining program standards, and monitor/ handle all financial responsibilities
• Lead with a servant leadership approach, understanding that we are stewards of client finances
• Ensure all sector/country and Compass employee guidelines are implemented and adhered to, including creating a culture of food, allergen, and workplace safety
• Lead with honesty and integrity, creating a culture of inclusion; overall commitment to sustainability and inclusion

Minimum qualifications and competencies:

• Advanced degree preferred
• Must have high IQ and EQ
• Minimum of 10 years’ experience leading senior managers
• Consistent record of financial performance and customer satisfaction
• Contract management experience or club management experience at scale is preferable
• Experience with large scale feeding is ideal
• Operational expertise in managing costs and seeing opportunities for business optimization
• Must have experience leading and being effective in highly matrixed environments, and who gets energy working through complex business models
• Must thrive with promoting outstanding customer experiences and can triage client, customer, and employer challenges
• Must be willing to relocate to the Mountain View, CA area
• Must have proven track record of being able to work up, down, and across all levels in sophisticated organizations
• Must have passion for great food and hospitality
• Must have ability to work in a fast paced, changing environment
• Key competencies and leadership traits - committed, excellence oriented, high integrity, honest, endless energy, customer management, communication, emotional intelligence, commercial drive, resilience, critical thinking, action by influence

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