Job Description

Compass Digital Labs



Compass Digital Labs is the innovation company within Compass Group, creating cutting-edge digital retail experiences for universities, hospitals, corporate offices, sports and entertainment venues, and beyond. Healthcare Digital Labs is a division of Compass Digital Labs that focuses on the future of healthcare technology and innovation, working directly with associates and customers to accelerate technology innovation and digital transformation within Compass Group’s healthcare sectors.
We are a diverse team of inventive problem solvers focused on creating new solutions rooted in the user’s actual needs. We design products and services to create experiences that improve the lives of our users. We believe in the power of ‘What If?’ and combining creative people with different talents to make a dent in the world. Solving complex problems is not work, it’s fun and we are all here to dream up the most engaging solutions in the world, with the smartest people we know. 
Compass Group is the leading foodservice management and support services company with $17 billion in revenue in 2017. In 2020 and 2021, Compass Group was named one of Forbes’ Best Employers for Diversity, Best Employers for Women, and was named one of the World’s Most Admired Companies by Fortune as well as being ranked #1 by Food Management’s Top 50 in 2020.




Learn more about what we do here [Video]

Position Overview


We currently have an open role for an experienced Service Design Lead at HDL, a pioneering role in a new organization to deepen our understanding of patient, caregiver and nurse experiences and to inspire and design human-centred digital product decisions.





  • Engaging with business and healthcare stakeholders to gather input and build alignment on intent
  • Conducting remote and field research initiatives to elevate the wider team’s understanding of what makes and breaks patient experiences
  • Forming and articulating Point-of-Views to stakeholders and product management on the problem and opportunity spaces



  • Working closely with our healthcare customer journey teams to further map and define "As-is" and "To-Be" state patient experience flows
  • Weave different service lines together into holistic seamless patient experiences
  • Aligning with stakeholders, especially with Product Management on digital interventions to improve patient experiences e.g. onboarding, self-service, communications etc
  • Crafting hypotheses on how digital experiences will impact our patient experience and business operations



  • Designing approaches to quickly prove/disprove hypotheses
  • Rapid prototyping of digital product interactions and/or service experiences to test "To-Be" patient experiences, including but not limited to wireframes and low-fidelity click-through prototypes



  • Collaborating with
    • Product Management - on digital product decisions
    • Product Design - on IA/UX/UI
    • Engineering teams - to build to ship
    • Go-to-Market teams - to operationalize new products and services



  • Mixed method research skillset
  • Hypothesis-driven approach
  • Journey Mapping
  • Concept design [Digital Products & Services]
  • Digital Product Design (IA/UX/UI)
  • Rapid prototyping



  • Resourceful
  • A sense of curiosity
  • Self-driven and motivated
  • Comfortable speaking up about your own opinions
  • Fearless to dive into the unknown
  • Analytical, not afraid to peruse qualitative and quantitative data



  • Prior experience in the Healthcare industry
  • Experience with user testing tools (Figma, Miro, etc)

*The requirements listed in this job description serve as guidelines, with some level of flexibility. If you think you may be a fit, we look forward to receiving your application.


Why you?

You want and have

  • designs that people use multiple times a day, every day in hospitals
  • autonomy to shape a culture of design that you always wanted to be part of
  • a sense of curiosity, resourcefulness and creativity to get things done, eagerness to venture into the unknown, and comfort with perusing qualitative and quantitative data.

Why us?

We aspire to

  • make our experiences more equitable to people across varying degrees of digital literacy and social-economic backgrounds
  • help our users make better decisions in daily choice-making
  • reduce cognitive load when using digital products
  • inspire new digital workflows and experiences
  • reduce dependency on screen-based experiences, when possible


Apply to Compass Group today!

Click here to Learn More about the Compass Story


Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)


Associates at Corporate are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID:  1026025

Compass Digital Labs 

Joel Riet 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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