Site Facilities Operations Manager

Job Summary

The Site Operations Manager provides support to the Unit Director to provide excellent customer service to our corporate client.

Key Responsibilities:

• Directly manage in-house or 3rd party hard & soft service providers including but not limited to mechanical, electrical, HVAC, architectural, plumbing, janitorial, trash & recycling, waste management, and pest control.
• Oversee the team that provides audio-visual support.
• Develop and maintain a strong working relationship with our Client.
• Complete all associated PMS dedicated to the hard and soft service work centers; ensure world class KPI's/OPI's.

Qualifications

• Excellent written and verbal communication skills.
• Solid understanding of facilities management to include O&M, A/V, janitorial, mail, pest control, waste management, vendor management service delivery while managing demanding clientele.
• Minimum of 5 years facilities services industry experience.
• Strong management and organizational skills
• Client relations and customer service oriented.
• Team leadership abilities; staffing, recruiting, development and relations.
• Planning, organization & system know-how.

Other Responsibilities

• Responsible for the Client services budget development and oversight. Provide financial reporting as required.
• Assist in vendor contract development and procure goods and services through Compass and Client systems.
• Manage requisitions, P.O.'s and receipt invoices upon delivery or completion of work.
• Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and customer service focus.
• Work closely with the site Unit Director on day-to-day operations and planning the facilities team's goals and objectives.
• Ensure appropriate follow up with customers.
• Seek to continuously improve processes, systems, and overall client satisfaction.
• Any and all other tasks and duties assigned.
• Establishes work standards and workflow.
• Plans, organizes, directs, coordinates, and supervises functions and activities of the department.
• Evaluates and justify supplies, equipment and purchases as needed.
• Maintains records and statistics for administrative and regulatory purposes.
• Establishes and implements policies and procedures for departmental operations.
• Encourages and nurtures associate creativity and innovation within the ESFM IFM program.
• Ensures compliance with all regulatory agencies.
• Demonstrates and promotes ESFM IFM culture, values and management philosophy.
• Demonstrates quality leadership in meeting performances plans.
• Develops and maintains job descriptions for department staff.
• Encourages staff to participate in education programs.
• Ensures proper staffing for within all Departments (O&M, Janitorial, Conference Services, Mail Services).
• Communicates and ensure all employees are aware of any/all site objectives and plans.
• Acts as liaison for customer needs.
• Attend Monthly Safety meetings conducted by HSSE and or client SH&E.
• Responsible for reporting on specific monthly Safety Reports.
• Maintains all Safety requirements for Staff members.
• Participant at the monthly regional safety meeting.
• Measure customer satisfaction and implement action plans for areas below standard
• Manage small projects, as needed.
• Develop reports and presentations; in support of quarterly and annual business reviews.
• Create an environment of innovations and continuous improvement targeted toward improved service levels, sustainability and increased efficiency within Business Support Services.