Job Description

TouchPoint

 Salary: 

Other Forms of Compensation:  

Pay Grade: 16 

 

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. 

Job Summary

The Senior Director of Retail Dining Services is an exciting opportunity for an upbeat, ambitious leader who is constantly seeking a better way to conduct business. Based at a prominent hospital in Indianapolis, this role manages the following: cafe, doctors lounge, Starbucks, and all catering within the hospital. You will lead a team of one manager and 25 associates. Generous paid time off, benefits, and annual bonus potential!

Key Responsibilities:

  • Leads salaried managers and hourly associates in the Food Service Department
  • Approximate: 20% financials; 50% maintain day to day operations, scheduling, EOM inventory, some ordering; 20% catering
  • Responsible for the overall direction, coordination, and evaluation of the account
  • Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and focusing associates; addressing complaints and resolving problems
  • Prepares and manages annual retail budget
  • Applies company systems for completion of required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll/time-keeping, etc
  • Oversees and participates in the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation and safety (meeting HACCP and OSHA guidelines) and portion control
  • Other duties as assigned

Preferred Qualifications:

  • B.S. Degree in Food Service Management or related field; or A.A. Degree plus four years of directly related experience preferred
  • Minimum of 2-5 years of related experience preferred, depending upon formal degree or training
  • Five to seven years of direct foodservice operational management experience with inventory and purchasing knowledge and control
  • Confirmed understanding of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation
  • Previous P&L accountability or contract-managed service experience is desirable
  • Strong supervisory, leadership, management and coaching skills
  • Strong interpersonal skills, both written and verbal
  • Ability to communicate on various levels to include management, client, customer and associate levels
  • Excellent financial, budgetary, accounting and computational skills
  • Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet
  • ServSafe® Certified

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Associates at Touchpoint are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1351171

TouchPoint

JENNIFER PULLUM

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Application Instructions

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