Job Description

Levy Sector

Position Title: [[title]] 

 

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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

 

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team?  We're hiring!  Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

 

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

 

For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/
 

Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Job Summary

The Levy team is hiring Mobile Strategy & Operations Interns support the development and roll out of the mobile ordering at Levi’s Stadium events. You will work alongside the San Francisco 49ers Business strategy team, Levi’s Stadium Operations & Guest Service Representatives, Levy Restaurants staff, and E15 group to deliver the best customer experience for guests using the mobile app to order food & beverage. 
This role will help with the development and user experience of mobile ordering at Levi’s Stadium through collecting feedback, suggesting improvements, and educating/assisting fans. On event days, you are the face of Levi's® Stadium's mobile ordering and concessions experience. Guests will look to you for information, education, and troubleshooting of the mobile app.
With your customer service savvy and empathetic personality, you will be a critical part of the guest experience revolution and contribute to the success of the mobile ordering experience – integrating cutting-edge technology into the next generation sports venue.


 Responsibilities and Duties: 

  • Collect feedback from fan focus groups on mobile app improvements 
  • Provide suggestions and improvements on mobile app experience
  • Be a subject matter expert on mobile app functionality (ticketing login, ordering food & beverage, managing wallet, etc) 
  • Provide public assistance with venue Mobile App
  • Deliver upon the Levi’s Stadium’s Core Values, Common Purpose, and Service Promise
  • Greet guests and assist with mobile ordering and ticketing
  • Greet, assist, and communicate with guests in a friendly and professional manner
  • Work cooperatively with all team members across all departments
  • Be alert for safety issues and opportunities to make positive lasting memories for all of our guests
  • Provide feedback of stadium technology based on guest interactions
  • Other duties as assigned

Required Abilities and Skills: 

  • Strong knowledge of smartphone functionality (both android and ios)
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues
  • Excellent people skills and a knack for problem solving
  • A service-oriented approach in all interactions with guests, corporate partners, and fellow team members
  • Strong technical proficiency and enthusiasm for cutting-edge mobile technology
  • Work well as part of a large team in a fast-paced environment
  • Previous experience in a customer-facing role is preferred

Physical Demands and Work Environment:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 
  •  Persons in the position will be exposed to outdoor weather conditions for long periods of time. 
  • The position will require long periods of standing and walking. The employee may be occasionally required to stoop, kneel, crouch, and lift and/or move up to 25 pounds or more. 
  •  Specific vision abilities required by this position include close vision and depth perception.
  •  This position requires the ability to work events on evenings, holidays, and weekends.

Strategy & Operations Interns support the development and roll out of the mobile ordering at Levi’s Stadium events. You will work alongside the San Francisco 49ers Business strategy team, Levi’s Stadium Operations & Guest Service Representatives, Levy Restaurants staff, and E15 group to deliver the best customer experience for guests using the mobile app to order food & beverage.

As a Strategy & Operations Intern, you will help with the development and user experience of mobile ordering at Levi’s Stadium through collecting feedback, suggesting improvements, and educating/assisting fans. On event days, you are the face of Levi's® Stadium's mobile ordering and concessions experience. Guests will look to you for information, education, and troubleshooting of the mobile app.

With your customer service savvy and empathetic personality, you will be a critical part of the guest experience revolution and contribute to the success of the mobile ordering experience – integrating cutting-edge technology into the next generation sports venue.

 

Apply to Levy today!

Levy is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

 

Associates of Levy are offered many fantastic benefits.

  • Instapay (early access to your wages) and high interest savings both through the EVEN app
  • Associate Shopping Program
  • Health and Wellness Program
  • Discount Marketplace
  • Employee Assistance Program

 

Req ID:  1018654

Levy Sector 

Levi's Stadium 

SARAY RIVERA ORTIZ 

[[req_classification]] 

Application Instructions

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