SUPPORT ANALYST (MAYO CLINIC)- ROCHESTER, MN
Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.
The Support Analyst is a critical role within our organization. Ensures the integrity of the retail menu databases is maintained through close collaboration with the Corporate Retail, Finance, CDL, Volante and any other technology stakeholder team. This position will support IT forward initiatives across food services and will provide leadership and guidance for field operations to ensure that they are able to navigate and understand the components within existing, as well as any new technology platforms.
The Technology Specialist/Support Analyst reports to the Enterprise Director of Retail.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Database maintenance and entry for various technology platforms (POS, Digital Signage, Mobile ordering)
Maintains and improves upon efficiencies in current technology platforms
Develops and maintains standard digital templates
Analyzes Menu Mapping and customer flow to ensure best in class customer experience when utilizing technology
Communicates technology updates
Understands reporting platforms and assists in data gathering and intelligence
Partakes in new technology/robotic implementations and oversight
Work closely with dev team to ensure optimal functionality within the system
Work closely with Finance Team to pull data insights - dashboards, reporting, etc.
Work closely with enterprise Retail Management team and corporate Retail Technology Specialists
Excellent interpersonal skills. Ability to get along with diverse personalities, tactful, diplomatic, flexible.
Excellent written and verbal communication skills.
Resourceful and well-organized.
Ability to communicate on various level to include management, customer and associate levels
Knowledge of financial, budgetary, accounting and computational practices
EDUCATION, EXPERIENCE AND REQUIREMENTS
B.S. Degree in I.T, Food Services Technology/management, or related field preferred
Minimum of one to three years of retail operational foodservice management experience preferred
Consumer oriented with retail marketing experiences
Proficient computer skills to include: various computer programs, Microsoft Office programs, e-mail and the internet
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)
Associates at Morrison Healthcare are offered many fantastic benefits.
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1013171