CAFE EXPERIENCE AMBASSADOR

Job Summary

Supports several different aspects of studio operations while maintaining a welcoming and professional atmosphere for all guests, producers, and staff members. This role will include a variety of individual and team responsibilities throughout the welcome desk and coffee bars. Will make and serve coffee/espresso drinks and related food and beverage items. Handles food according to HACCP guidelines and standards for quality food-service operations. Interacts with customers and other employees in a friendly, courteous manner while supporting welcome desk and studio needs.

Key Responsibilities:

• Prepares espresso orders for customers using standard measures and recipes.
• Enters orders accurately into POS device
• Replenishes condiments, beverages and general supplies while maintaining cleanliness of service area.
• Ensures proper presentation, portion control and maintenance of accurate serving temperatures; follows HACCP standards.
• Maintains sanitation and orderliness of all equipment, supplies and utensils.
• Ensures proper food preparation by following prescribed production standards.
• Keeps display equipment clean and free of debris during meal service.
• Cleans equipment and workstation thoroughly before leaving the area for other assignments.
• Greets customers courteously and interacts in a manner to ensure customer satisfaction. Relays relevant concerns from customers to supervisors.
• Serves customers quickly and efficiently and prevents delays in serving lines.
• Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
• Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process.
• Ensures all display foods are merchandised attractively per standards. Serves food neatly and attractively per standard.
• Cross train reception desk functions and support with meal breaks, escorting and other responsibilities within the scope
• Learn and speak knowledgeably about the studio, building, transportation, hotels, local restaurants, and other points of interest.
• Respond to inquiries from guests and staff, anticipate their needs, and follow up to make sure satisfaction is achieved.
• Conduct daily walkthrough of floor to ensure all studios, pantry areas, and café space are reset and stocked for day of and following day operations

Key Competencies:

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
• The ability to work under pressure, prioritizing tasks and juggling multiple requests simultaneously, while interacting with guests in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• A consistently professional approach, with a mentality to take ownership and responsibility within and outside one’s job domain.
• Flexible and adaptable.
• Previous coffee services experience required