Director of Concessions- State Farm Arena

Job Summary

The Director of Concessions will lead the team who creates unforgettable experiences. As Director of Concessions, you will be responsible for managing the concessions department to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.
Detailed Responsibilities

• Overseeing all aspects of concessions operations
• Ensuring the recruitment and training of team members in our standards and procedures
• Working with the location leadership team to continually drive improvements in guest satisfaction and financial results
• Overseeing all aspects of season planning and event preparation in the concessions department to ensure maximum event readiness
• Ensuring point of sale updates and regular maintenance checks are completed
• Completing calorific analysis of menu items in partnership with the culinary team
• Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
• Working in partnership with other departments to ensure accurate completion of the requisition process
• Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
• Ensuring compliance with all Payment Card Information rules
• Implementing concessions Production Sheet to ensure accurate production and minimal wastage
• Completion of monthly financial reporting and action planning
• Ensuring regular maintenance, cleaning and inspection of all concessions areas and equipment
• Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
• Completion and processing of alcohol incident logs to identify recurring issues or trends
• Overseeing recruitment activities for team members and non-profit groups
• Holding pre-shift meetings to set the tone for events
• Lead NPO Group management and communication
• Oversee service standards during events to ensure a high level of the guest experience
• Ensuring accurate end of month inventory completion
• Partnering with purchasing team to manage product transfers and requisition sheets to accurately track products during events
• Managing and resolving guest complaints
• Managing team member incidents/accidents and following all required reporting procedures
• Managing the onboarding of new management employees in line with our #bestdayever process
• Conduct monthly safety training for team members
• Managing team member scheduling in line with demand forecasts
• Verifying payroll, entering gratuities
• Subcontractor communications - ensure they have all correct paperwork in, scheduled properly, staffing has done appropriate trainings, etc.
• Responsible for the accurate and timely completion of month-end inventory for the concessions department
• Completing building walkthroughs during events

Skills and Experience

• 5+ years of experience in a food and beverage operational position
• Bachelor’s degree in hospitality management is preferred
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills
• Able to work evenings and weekends, as dictated by event schedule