DISTRICT MANAGER

Job Summary

Working as a District Manager (DM), you will lead a cross-functional team and manage multiple airport lounge accounts in the New York City region (JFK, EWR, LGA). You will provide overall planning and direction to achieve operations and financial goals, align with all applicable regulations, maintain strong client relationships, and ensure we continuously support our communities in our dynamic environment.

Key Responsibilities:

• Leads, manages, and encourages a complementary team of Resident District Managers and/or Directors of Dining Services, and their teams, to provide outstanding service
• Drives and develops self and team towards building positive relationships with client(s) and achievement of critical metrics (profitability, safety, engagement, etc.)
• May serve on the regional leadership team; participates in ongoing conversations with peers to share standard methodologies, mitigate risks, champion diversity, and build community
• Leads accounts in territory, ensuring decisions are weighed for risk/reward and short/long term implications
• Supports senior leadership in setting the cultural tone in district and region; meets regularly with team and partners to ensure full visibility, understanding, safety, and accountability
• Serves as representative/brand ambassador of territory; attends client and community engagement events
• Collaborates with the Sales, Retention, and Finance teams on sales proforma and proposal development; participates in full sales and retention process
• Collaborates with partners to support district needs and solves problems by thinking through all angles and downstream impacts
• Ensures compliance with regional, state, and local policies governing meal and retail programs, along with safety and QA requirements; conducts audits and offers solutions for improvement
• Champions development, performance evaluations, succession planning, and building single- and multi-unit management skills such as a full understanding of all roles within operation; support team with tools and systems
• Owns financial results/P&L for districts in the territory, and works with leadership to ensure accuracy in reporting, forecasting, and budgeting
• Completes required reports on time as outlined by policy
• Ensures consistent and fair administration of all policies and procedures
• Required Qualifications:
• Bachelor’s degree from an accredited college or university, or five (5) years progressive experience in multi-unit food service, hospitality management, plant operations management, environmental services, laundry, or other Support Services areas in lieu of degree

Preferred Qualifications:

• Strong background in a leadership role with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
• Has a consistent track record and knowledge of growing a business, along with proven business and financial proficiencies.
• Has the ability to think quickly, analytically, strategically, and accurately
• Shows expert client relationship, influencing, presentation, listening, and communications (written and verbal) skills
• Champions the inclusive approach, and is proactive, positive, professional, flexible, and resilient
• Demonstrates initiative, ownership, multitasking, prioritization, and organization skills
• Proficient in the use of Microsoft Suite
• Extensive travel is required in this position