Experiential Events Catering Manager

Job Summary

This position plans and oversees multi-day, immersive conference activations on campus for Bon Appétit Management Company. They are responsible for the successful sales and execution of all events, engagements, speakers, catering functions, overall guest/client experience, event flow, and more. This position will also assist Catering services in supervising the sales and event order communications, departmental reports, marketing initiatives, client activations, departmental finances, and standard operating procedures as it relate to the experiential program. They are the lead point of contact for the experiential program. Oversight and assistance with manager development, service staff scheduling and training, event planning, delivery, set up, clean up, and proper invoicing for all events

POSITION OBJECTIVES:

In the performance of their respective tasks and duties all Managers are expected to complete the following:

? Perform quality work within deadlines with or without direct supervision.

? Interact professionally with other employees, customers, and suppliers.

? Work effectively as a team contributor on all assignments.

? Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

? A minimum of eight years in the event sales/planning/management, destination management or agency experience

? General Hospitality knowledge with at least four years events and catering management experience and an interest in sustainability and sustainable food practices.

? Excellent organizational and communication skills required.

? Must be a self-starter, motivated to curate event details, develop SOPs, and excited to take ownership of projects.

? Ability to read and comprehend elaborate instructions, event requests, correspondence, and memos written in English with attention to details and grammar.

? Ability to write professional correspondence through email. Highly proficient in Microsoft Systems including Excel, PowerPoint, Teams, and Google Suite. Experience with Tripleseat, Social Tables or All Seated a plus.

? Ability to work at times with minimal supervision and accomplish tasks without direct instruction.

? Ability to think strategically, problem solve for the best solutions while keeping the client experience in mind.

? Ability to work flexible work schedules/shifts based on business demands.

? Guest focused, with a helpful, positive, and 'can-do' attitude.

? Be an excellent team player while also showing the drive and enthusiasm to work on their own initiative.

? Self-motivated and work with a sense of urgency, whilst demonstrating excellent attention to detail.

? Ability to see the big picture and help department scale and grow with integrity.

? Ability to interact with diverse and high-volume customer base in a friendly and efficient manner.

? Ability to operate Web based ordering system, process customer requests, changes to orders, updates, and client profiles.

? Utilize all Personal Protective Equipment’s per Bon Appétit guidelines.

? Ability to multi-task when working with many deadlines.

? Flexibility and adaptation in times of change.

? Tech savvy a bonus.

Daily Operations

? Work collaboratively with all Events & Catering team members, outside vendors, and internal teams.

? Ensure that all daily client requests are processed and fulfilled to client and Bon Appétit expectations.

? Ensure that all Events & Catering standards are met and executed.

? Lead with hospitality. Acknowledge that it’s the details that make the difference.

? Assist the Director of Events & Catering in scheduling managers, assistant managers and hourly personnel appropriately based upon business needs and events, if/when needed.

? Processing of departmental reports and projects as assigned by Director of Events & Catering.

? Manage vendor relationships by working with external vendors, and processing vendor invoices in a timely manner.

? Manage daily reconciliation of company issued credit card for departmental purchases.

? Collaborate with Chefs in planning and execution of assigned Catering events/requests.

? Consistent and efficient completion of all paperwork including schedules, changes, business fluctuations while maintaining a professional, calm, and composed demeanor.

? Create spreadsheets, Power Point presentations, and other written collateral.

? Develop and write Standard Operating Procedures (SOPs).

? Develop and conduct trainings for Events & Catering staff as needed.

? Consistent and efficient correspondence, coordination and execution of events while maintaining a professional, calm, and composed demeanor.

Supervision and Staff Development

? Assists with supervising all hourly Events & Catering Set-Up Employees and Coordinators.

? Maintain hourly staff payroll in unit timekeeping system in absence of Events & Catering Manager / Assistant Events & Catering Manager.

? Ensures events staff is in proper uniform and adhering to unit specific appearance standards.

? Assists with interviews, hiring, and training staff for Events & Catering positions.

? Monitors all events and ensures proper delivery and pickup times are met.

? Assist with management and maintenance of Events & Catering equipment, small wares, décor, supplies, storage spaces and vehicle inventory.

? Provide feedback and support to employees to further their development. Counsels as necessary.

? Assist staff with accommodate last minute client orders and add-ons efficiently and courteously.

? Assists with ensuring that all Hiring, and Training standards are met and documented for employees, including but not limited to New Hire Packet, Employee Handbook Sign off Sheet, Fact Training Completion, and Safety Training.

Culinary Program

? Works with culinary team to ensure that all catering menu items meet Bon Appétit’s Sustainability Commitments.

? Works with Culinary team to ensure that portion sizes are standardized and maintained for all functions.

? Ensures that all catering orders and event sheets are distributed and updated clearly for all staff.

? Regularly participates in Events & Catering functions and reviews set up, food display, taste, temperature, and ease of use to determine better practices to implement. Works with staff on set-up and food display to make sure that all events meet pre-established Great Expectations Catering standards.

Experiential Event Program

? Leads the planning and execution of all specialty events.

? Works with both internal and external teams to facilitate event needs including but not limited to transportation, catering, agenda building, arranging and delivery engagement/activation, and more.

? Works collaboratively within Events & Catering team to execute specialty events and requests per client needs, budget, and unit guidelines.

? Maintains special event marketing collateral and photographs.

? Maintains program budget, event facility, and overall delivery of experience program.

? Oversees events space inventory, ordering/replenishing as needed.

Financial Management and Analysis

? Supervises all events and catering account procedures, maintains AR list, and works to keep all invoices current, and none to exceed 30 days.

? Generates weekly financial variance report analysis and monthly promotional and marketing recap and revenue generation reports.

? Reviews events pricing and recommends changes quarterly.

? Assists with tracking Events & Catering revenue and forecasts to budget, producing monthly reports and variance explanations.

Customer Service

? Be the Events & Catering expert to go above and beyond client expectations.

? Represents company in a courteous, efficient, and friendly manner in all customer and employee interactions.

? Interact with customers and resolve customer complaints in a friendly and service-oriented manner.

? Approaches all situations with a can-do attitude and presents solutions not problems.

? Reviews and Responds to all customer comments with in 24 hours of submission.

? Relays relevant comments from customers directly to Events & Catering team

MINOR DUTIES:

Marketing and Sales

? Maintains Client base while generating new client contacts and facilitating a client referral program.

? Assists with Events & Catering Open House and promotional events.

? Develops and implements programs on campus to solicit new business, tracks participation generated from new marketing.

FOOD AND SAFETY RESPONSIBILITIES:

? Responsible for ensuring proper presentation, portion control, and maintenance of proper serving temperatures - follows HACCP standards, and temperature records.

? Maintains sanitation and orderliness of all equipment, supplies and utensils within work area.

? Comply with all health and safety regulations.

? Handles food items appropriately during preparation.

? Adheres to all Fact training Modules and HACCP procedures.

? Attends safety meetings and participates in safety inspections.

? Ensures that all injuries and accidents are reported on a timely and accurate basis.