GUEST EXPERIENCE AMBASSADOR

Job Summary

Job Purpose
Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members.
Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.

Duties and Responsibilities
* Welcome members and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging.
* Transform arrivals into unforgettable experiences by extending personalized amenities, tailoring each interaction to reflect the unique preferences of our esteemed guests.
* Seamlessly guide members through the check-in and check-out process, serving as a gracious escort to their final destination, leaving lasting impressions at every turn.
* Illuminate our site offerings with your comprehensive knowledge of amenities, local attractions, and dining options, enriching each visit with invaluable insights and recommendations.
* Uphold the highest standards of access management, orchestrating the badge process with meticulous attention to detail, in alignment with our site's esteemed reputation.
* Coordinate and facilitate essential site equipment repairs and maintenance, ensuring seamless operations and uninterrupted service for our guests.
* Curate unforgettable meetings and events, orchestrating every detail from audiovisual setups to gourmet catering, while serving as a trusted liaison between clients and vendors, ensuring flawless execution from inception to conclusion.
* Demonstrate agility and foresight in resolving booking conflicts, offering proactive solutions and engaging with managerial support when necessary, ensuring seamless event coordination.
* Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations at every turn.
* Conduct thorough opening and closing walkthroughs, capturing essential details and communicating pertinent updates to enhance operational efficiency.
* Provide essential technical support, serving as the first line of assistance for site technology needs, empowering our team to excel in their roles.
* Offer invaluable administrative support, contributing to the seamless functioning of our esteemed establishment.
* Cultivate effective communication and collaboration with peers and other departments, fostering a culture of constructive interaction and excellence.
* Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
* Adapt to the business demands and support morning and evening schedules.
* Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence.

Long Description

Qualifications
* A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the experience concierge role.
* The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
* Excellent listening and oral communication skills.
* Basic computer skills and knowledge of office technology / equipment.
* Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
* Meeting and Event planning experience preferred.
* Discreet, ethical and committed to maintaining a high degree of confidentiality.
* A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
* Two to three years’ experience in a client service / front of the house position within a hospitality or corporate environment.