Job Description

Flik Hospitality Group

Salary: $31.25 / hour

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Guest Relations Officer (GRO) is at the forefront of customer service. Associates must provide a lasting first impression by greeting all guests with warmth and sincerity upon their arrival. The position must ensure that guests are impressed from the moment they enter the building, while being escorted to their destination, and during departure.

Essential Duties and Responsibilities:

  • Demonstrate a true passion for customer service with a commitment to go above and beyond meeting guest expectations on a daily basis
  • Provide a prompt and courteous welcome to all guests upon their arrival
  • Maintain a friendly smile, positive guest relations, and a generous manner while receiving all guests; use surnames when obtained
  • Easily adapt to technical program for entering visitors into system to create visitors passes
  • Review visitors list daily, and adjust as required to ensure accuracy
  • Be actively engaged with guests, identifying their needs, aiming to exceed expectations at every opportunity
  • Escort guests to their destination as required
  • Handle all communication with professionalism, ensuring that information is gathered accurately
  • Exemplify a positive can do attitude with all guests and MS clients
  • Work effectively as a team with fellow colleagues/vendor teams taking ownership and responsibility of tasks
  • Respond positively during unanticipated changing business priorities jumping in to assist as needed
  • Ensure that service levels are maintained during peak periods
  • Check Concierge Lobby Desk area in morning/evening for maintenance issues that require attention -- light bulb replacement, spillages, phone/pc issues, and report as required
  • Review visitors schedule and flag all large groups that are expected to arrive
  • Work efficiently with Security personnel as required and familiarize security protocols in terms of visitor management and emergency procedures
  • Concierge Lobby Desk must be in pristine condition at all times; work effectively with fellow colleagues to maintain a clean and professional workspace
  • Anticipate guest and property client needs and follow up to consistently exceed client expectations
  • Meet the demands of a fast-paced environment by using good judgment when dealing with guests and clients
  • Be familiar with local attractions and points of interest in and around New York City, maintaining phone numbers and contacts as required
  • Remain committed to consistently provide a first-class Concierge Service environment

Preferred Qualifications:

  • Previous Corporate/Hotel Hospitality experience in rooms division and/or guest services
  • Solid understanding of basic Front Office procedures to be able to easily assist guests and clients with questions or concerns
  • Ability to work well under pressure, dealing with many guest requests and questions within a short period of time
  • Strong organizational and technical skills with ability to prioritize and multi-task in a fast paced environment
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
  • Must be able to work a flexible schedule and willingness to work evenings and weekends
  • Associates must portray an extremely positive and professional image; creating a five-star impression on a daily basis is a must
  • Flexibility adapting to additional responsibilities - multi-tasking with MS Conference Center operations
  • 1-5 years related experience; CPR certification a plus

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story


Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID: 1321371

Flik Hospitality Group 



Application Instructions

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