LOBBY SERVICES AMBASSADOR

Job Summary

The Lobby Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Lobby, the Lobby Ambassador will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay.

Job Type
* Full-Time | Monday through Friday, with occasional weekend
Job responsibilities
* Supporting the Hospitality Manager and ensuring that every guest is greeted with enthusiasm and has a memorable experience.
* Properly greet and handle visitors with a smile and maintain eye contact through the entire interaction. Following established procedures with regards to both expected and unexpected arrivals, coordinating with in-house security as appropriate.
* Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests.
* Proper telephone techniques include always putting a smile in one's voice and enhancing personalization by using names.
* Register all guest activity and liaise with other centers on visitor processing.
* Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing wayfinding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information.
* Standing during peak business hours and when greeting guests.
* Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
* Adhering to uniform and grooming policies.
* Assist with coverage in other locations as needed adhere to flexible schedules to meet business demands.
* Capacity to take on additional duties as assigned; Additional adjustments or responsibilities may be changed or added as necessary.
* Other duties as assigned.

Key Competencies
* A genuine sense of hospitality, with a commitment to delivering our Rapport values in all aspects of the role.
* The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
* Excellent listening and oral communication skills.
* Basic computer skills and knowledge of office technology / equipment.
* Experience with Proxyclick or similar visitor management systems preferred, coupled with a demonstrated aptitude for quickly learning new software applications.
* Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
* Discreet, ethical and committed to maintaining a high degree of confidentiality.
* A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
* A high school graduate, with some college preferred. Two to three years' experience in a client service or reception position within a hospitality or corporate environment.