MGR, GENERAL - SPORTS & ENTERTAINMENT

Short Description

As an Event Suites Manager, you will be responsible for in-house catering facilities, managing the daily operations of all catering functions, coordinating all function activities with the catering sales and culinary team.

Job Summary

Detailed Responsibilities
* Ensures all catering services exceed guest expectations
* Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability
* Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding/compliance and external guest’s expectation of services
* Develops location-specific food and wine knowledge
* Initiates contact with clients to secure their food and beverage selections in advance of event dates
* Holds team accountable to steps of service to deliver great guest service
* Ensures that team members consistently deliver Heartfelt Hospitality to every guest, every time
* Ensures show quality standards are maintained at all times
* Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
* Regularly obtains feedback from clients and guests to improve operations
* Supports and communicates Company initiatives
* Respond and assist in any departmental guest service issues
* Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards
* Achieves daily sales and assigned cost goals
* Achieves assigned budget goals
* Employs good safety and sanitation practices
* Follows and enforces responsible alcohol service policies
* Executes required daily reporting in a timely manner
* Completes required department reports and complies information at month-end closing
* Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
* Ensures the continual process of revenue development
* Promotes the sale of profitable Levy services
* Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
* Ensures the complete billing for client services and receipt of payments in accordance with Levy standards
* Uses all performance management tools to provide guidance and feedback to team members
* Promotes a cooperative work climate, maximizing productivity and morale
* Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
* Interviews, hires, trains and develops team members according to Levy guidelines
* Displays a positive attitude towards team members
* Other duties and responsibilities, as needed

Long Description

Job Requirements
* 2+ years of experience in a food and beverage operational position
* Bachelor’s degree in hospitality management is preferred
* High level of computer literacy
* Passion for hospitality, food, and retail
* Excellent interpersonal and stakeholder management skills