Resident Regional Manager- Biomedical Services

Job Summary

JOB DUTIES AND RESPONSIBILITIES:

Respond expeditiously to calls from clinical departments to evaluate and rectify valid operator complaints and concerns.
Organize and/or provide in-service educational programs on use of equipment.
Individual will maintain good personal relationships with fellow workers, nursing and medical staff, vendors, manufacturers and the general public.
Individual is expected to display effective customer service in accordance with annual satisfaction survey protocol.
Monitors and audits the accounting and control process within the account(s).
Promotes client awareness of program alternatives and the availability of corporate resources.
Monitors and ensures compliance with the provisions of client contracts.
Assist in developing and/or monitoring a district/unit business plan and reporting to clients as needed.
Provide input on client capital replacement strategies for medical equipment and the maintenance requirements.
Planning, organizing, and directing the growth, effectiveness and financial performance of the client contract in accordance with company policies and procedures.
Maintain compliance on company’s ISO 13485 certification standards/QMP policies and requirements.
Has flexibility to work augmented shifts based on the unit’s needs to meet with client’s contractual requirements
Prepare, present, and explain the equipment database (CMMS) reports to management as required.* When required, represent the company on various hospital committees to ensure safe and effective equipment operation to the contract specifications.
Responsible for achieving top and bottom-line objectives in regional, area and contract variable and control budgets
Maintain accurate inventory and documentation on all equipment, inspections and equipment repairs and failures.
Research and initiate orders for repair parts, working within established budget parameters. Generate purchase orders and effectively find second-source parts when the Technical Resource Center is not available.
Provide accurate and timely database management of the CMMS in accordance with our Quality Management System and related policies and procedures.
Complete all required training (e.g., skills-based, client, work-related, certification).
Manage disciplinary issues and other employee relations concerns with guidance from Human Resources, \Regional Director of Operations and/or Vice President.
Responsible for preparation and implementation of specific development and training specific plans for region and key high potential management personnel.
Provides opportunities for advancement and other developmental experiences for successful managers and maintains a succession plan.
Coaches and counsels’ managers as needed; provide continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth.
Perform other duties as assigned that are intrinsic to the successful operation of the account and company.

QUALIFICATIONS:

Education: Bachelor’s degree in biomedical equipment technology, electronic equipment technology, or military training preferred. An equivalent combination of education and experience can be substituted. Certification(s) preferred i.e. CHTM, CBET, A+, etc.

Experience: Minimum of ten (10) years servicing a broad representation of clinical/patient care equipment in a hospital environment. Leadership ability required. Experience in supervision of on-site hospital technicians and other management preferred. Experience managing multiple clinical engineering departments preferred.