Job Description



Pay Grade: 12

Salary: $66,560

Other Forms of Compensation: 10% bonus eligible

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

We are hiring immediately for a Customer Service Manager. This position is based in our Fremont, CA location, but will also work out of our San Leandro, CA location as needed. Please note hours may vary and some overtime is required. This position supports all client-related managerial staff for the unit, focuses on client account health, and will be responsible for a variety of analytical and administrative duties.

Key Responsibilities:

  • Jointly responsible for creating and organizing account and product operations and procedures.
  • Create and own processes surrounding product and account reporting.
  • Position will interact with clients; professionalism and courtesy is required.
  • Shared responsibility and support for account retention and growth.
  • Oversee strategic analysis, auditing, and reporting. Develop a client-level strategic plan with local management; track and measure changes to performance and profitability.
  • Participate as needed in implementation of recommended changes.
  • Coordinate and/or own needed changes to products and equipment.
  • Oversee scheduling for assigned accounts and service vertical.
  • General system reporting, record-keeping, and auditing as assigned.
  • Reviews account and product records to ensure completeness, accuracy, and timeliness.
  • Complete various data entry, record retention, and support documentation as required.
  • Build, implement, and track strategic retail opportunities.
  • Maintain compliance with company and legal standards.
  • Performs other duties as assigned.
  • Assist branches with grand openings
  • Ensure we are compliant with local and national account standards; review corporate compliance reporting
  • Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
  • Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
  • Coordinate efforts to improve the customer retention and client experience at the point of sale
  • Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
  • Drive compliance to merchandising standards
  • Assess performance by location through audit reports (Quarterly District Evaluations)
  • Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Preferred Qualifications:

  • A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
  • Strong work ethic, excellent communication, and a positive attitude are most important requirements!
  • Analyst experience preferred.
  • Expert skills in the Microsoft Office Suite, namely Outlook, Excel, and Word.
  • Three years of experience in a similar position preferred.
  • Exceptional attention to detail required.
  • Ability to thrive in a demanding environment strongly preferred.
  • High school diploma or equivalent required. College degree preferred.
  • Must be able to pass a background and drug screen.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates a Canteen are offered many fantastic benefits.

  • Amazing culture for someone seeking a career and not just a job!

  • The position salary starts at $66,560 annually dependent upon experience and is eligible for up to a 10% bonus.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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