Senior Human Resources Manager

Job Summary

As a Senior Human Resources Manager, you will be responsible for overseeing the recruitment, training and engagement of the People who create unforgettable guest experiences. The ideal candidate will be an experienced and dynamic Human Resources professional. They will be both a subject matter expert and strategic Human Resources business partner - able to influence at all levels of the business.

Detailed Responsibilities:

• Developing and implementing recruitment/staffing plans for the location in partnership with managers
• Serve as the ‘voice of the people’ in all senior leadership discussions
• Ensuring all Levy and legal standards, such as I9 documents, are completed in a timely manner
• Conducting regular audits to verify compliance with policies and procedures
• Manages workforce planning to build capability and optimize performance
• Develops, implements, and supports a retention strategy for a specific partner
• Overseeing onboarding and orientation training for new team members
• Leading efforts around employee engagement and retention at the location
• Coaches team managers to understand business information and the key performance levers
• Drives incremental improvements to performance using robust analysis and benchmarking
• Developing and implementing recruitment/staffing plans for the location in partnership with managers
• Overseeing the timely and accurate completion of all team member timesheets in our ‘MyStaff’ system
• Ensuring efficient and welcoming employee check-in experience
• Partnering with the location leadership team to develop and deploy an employee engagement action plan
• Overseeing employee investigation and progressive discipline procedures
• Moves between strategic and operational thinking to execute strategy
• Where applicable, acting as the primary point of contact for union representatives
• Where applicable, educating and supporting managers in understanding and adhering to the location Collective Bargaining Agreement
• Ensuring all team member information is accurate and up to date within the location HRIS system
• Plans the team’s activity to deliver against medium-term objectives
• Managing team member ‘Speak Up’ and Grievance complaints
• Ensuring timely completion of all mandatory/compliance-related training, e.g. Preventing Workplace Harassment
• Working with location leadership to define management succession plan and development
• Partnering with department leaders to optimize flexible labor scheduling
• Works in partnership with the Compass Strategic Alliance Group to manage the contract retention
• Contributes to sales activity for existing or new partners (e.g. supporting proposals, bids, presentations)
• Supporting managers in completing employee investigations and corrective actions processes
• Analyze performance data across multiple units to look for operational efficiencies
• Evaluates/audits working practices to manage risks and drive compliance
• Shapes and manages change and improvement programs
• Attend manager meetings to support the overall management and governance of the location
• Delivering ongoing training and development to the on-site management team
• Partner with the Director of Human Resources to develop joint strategies where appropriate
• Other duties and responsibilities as assigned

Skills and Experience

• 5 years of experience in a Human Resources role is preferred
• Experience managing large scale projects
• High level of computer literacy; MS Word, Excel & PowerPoint
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills