SOLUTIONS BAR AMBASSADOR

Job Summary

RESPONSIBLITIES:
* Provide high-level internal and external customer support* Intermediate knowledge of A/V technology and comfortable with supporting A/V needs
* Greet employees and visitors, welcome clients with a smile and maintain eye contact through the entire interaction.
* A Solutions Bar Advisor is the first point of contact for all guests seeking technology support
* Provides on-site welcome and assistance throughout scheduled shift for all in-house clients either at the Solutions Bar or in individual meeting rooms
* Gain a better understanding of customer's technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, while providing accurate time estimates for next steps.
* Work with Experience Team to assist any VIP guests seeking office/meeting room technology support.
* Responsible for daily walkthrough of office space and conference rooms to ensure all technology is put away neatly or readily available for any upcoming meetings including client and VIP.
* Restock supplies for Solutions Bar
* Hand deliver technology that has recently been repaired or additionally requested to guest's workspace, office, meeting room, etc.
* Coordinate and arrange basic office equipment repair and maintenance; escalate to appropriate party when necessary
* Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
* Provide first-line support for basic office technology as well as general administrative support
* Interface with vendors to provide seamless customer support
* Comfortable assisting with any workplace position and showcasing a willingness to help wherever needed; provide unparalleled levels of support to all guests
* Respond to inquiries and anticipates customer/client needs
* Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
* Maintain a strong awareness of business activity and communicate all updates with your team members.
* Communicate and interact effectively with all other departments.
* Conduct opening and closing walkthroughs when business requires
* Other duties as assigned

KEY COMPETENCIES
* A genuine sense of hospitality, with a commitment to delivering the Rapport standards in all aspects of the Solutions Bar Advisor role.
* The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
* Excellent listening and oral communication skills.
* Intermediate computer skills and knowledge of office technology / equipment.
* Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
* Discreet, ethical and committed to maintaining a high degree of confidentiality.
* A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
* Can think quickly on their feet and complete all tasks, when prompted by the client or guest, in a timelymanner.
* An aptitude for acquiring skills in technical repairs and an eagerness to learn about new products and devices.
* Creative thinker, able to work in tandem with the client on new ideas, projects, etc.

EDUCATION & EXPERIENCE:
* At least 2 years of experience in a Technical Support position OR equivalent level of education in field.
* Proper working knowledge of iOS, Smartphone, Tablet, PC and Mac systems.