Job Description

Waveguide

Position Title: SYSTEMS COORDINATOR - TECH, ANALYST

Salary: $110,000-$115,000/annually

Founded in 1996, Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland.

Our award-winning designers and consultants create world-class communication environments that look as good as they perform. And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients’ technology investment.

Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients’ side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most.

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients’ needs. Together, we help create strategic technology plans that reflect the way people live, learn and work. We help design efficient buildings and infrastructure that save dollars and make sense. And we design effective technology systems regular people can actually use. But we’re only as good as our people.

We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions.

Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on-site catering, executive dining rooms, and other managed services.

The AV Systems Coordinator is responsible for building "Guideline" documentation and specifications that will be consumed by a multitude of audience types, ranging from contractors and architects to technology and AV professionals. CAD drawing will be utilized to create enterprise level system drawings, and room build data. 3D renderings will be used to create custom equipment specifications for OEMs and vendors; and support for BIM/ReVit integration into architectural plans. This person will also need to have the drive to lead cross-coordination within several stakeholder groups to gain alignment on all AV room changes. They will need to build Bill of Material documentation and publish external release notes and updates.

Responsibilities:

  • Providing Design Guideline submissions as part of the Compass audio visual program schedule
  • Providing testing and research services as a key member of programming team
  • Working closely with the Compass Service Desk and AV Operations teams to ensure optimal availability of conference rooms and AV solutions from a global enterprise wide perspective
  • Developing training plans for control systems and hardware recommendations
  • Maintaining testing and training documentation for each release cycle
  • Assisting with systems in conference rooms, multi-purpose rooms and remote device management systems, not limited to but including: PC and AV control systems, telephony and video teleconferencing solutions
  • Updating system software per planned maintenance schedule
  • Providing training sessions to various support entities across multiple organizations in the Microsoft enterprise
  • Testing and implementing emerging technologies (hardware & Software) for pilot projects in Conference moms, meeting spaces and Cafe environments
  • Presenting product reviews and technology evaluations to key Stakeholders a Researching industry trends and providing

Job Summary

Qualifications:

  • Experience with AV & IT systems and corporate installations
  • Autodesk Certificate for CAD including RevlT. (or equivalent job experience)
  • Experience with 3D modeling software (e.g. SOLIDWORKS, SketchUp)
  • Experience working independently as well as within team environments
  • Proficiency with industry-leading software applications a Strong customer service skills
  • Strong written and verbal skills in the English language
  • Ability to shift priorities, demands and timelines with analytical and problem-solving capabilities
  • Ability to react to break-fix situations promptly and efficiently
  • Ability to troubleshoot and test AV system functionality and quality of workmanship
  • Ability to comprehend a wide-variety of communication styles and diverse disciplines

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Associates at Waveguide are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Waveguide maintains a drugfree workplace.

Req ID: 1311430

Waveguide

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Application Instructions

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